NEW – Shortpath’s Visitor Management System (VMS)

 

 

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Why: To register incoming visitors and guests coming to visit your office.

How: Following are instructions for entering visitors for the Lobby Desk and for your own office’s list of visitors.

Plus: For your own office, Shortpath can provide you with a badge printer and customized badges for your office. 


Office Administrators: Notice the Manage Visitor Section located in the bottom left box of the Administrative Task column.

Other Users: Notice the “New Visit” Link in the gray “My Building Section” towards the bottom of the page.

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ADD VISITORS

 

Click on the “Add New Visitor” button and fill in the appropriate fields.

 

a.    If you would like your visitor to receive an email notifying them of their upcoming visit and the building’s security instructions, include their email address in the associated field.
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b.    You may add additional visitors for the event by clicking on the “Add Another Visitor For This Event” button or click on the “Submit Visitors For This Event” button to continue.

c.    On the Next Page, fill in the date, time and entrance location of the visitor

d.    You must choose a “Person to be Visited”

If the “Person to be Visited” is not a Shortpath User, please add them as a Shortpath User or use your name as the Person to be Visited.
 
 
 
 

VIEW AND MANAGE VISITORS
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For Office Administrator’s Only to View and/or Manage your office’s visitors, click on the “View All Visitors” button from the Shortpath Homepage or the screen confirming the addition of a visitor to the list.

What you can do from the “View All Visitor” Page:

a)  The “*” column allows you to view the time the visitor is registered with the building (registered means either the time the visitor request is confirmed by security or the time they are checked in at security.

b)    The link “Details” in the xxx column, opens into a pop-up window with all the details about the visitor including who entered the person, who is being visited, the company the visitor is from, when they are checked in and out of the system, etc.

c)  To change the parameters of a visit – click on the “Change” link at the far right.

 

When changing a visit please make sure all the information is correct when confirming (these changes will also be recorded with the lobby desk)


d) Cancel a visit – Click on the “Cancel” link at the far right.
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Enter Visitors to your office and print a Visitor Pass (Optional)

 

1.            The middle column, “Tenant Record”, is controlled by your office.

2.            Once a visitor is entered the middle column will be colored blue with the abbreviation Exp. (expected) inside.


3.            You can enter a visitor by clicking the white box on the left of the page and then clicking on the “check in” button at the bottom of the page.

a.                The blue “Exp.” box will change to a green “IN” box.

b.                This indicates the person has arrived at your office.

c.                You can check the visitor out by clicking the left side button again and clicking “check out” at the bottom of the page.  The green “IN” box will change into a red “OUT” box.

4.            This process allows you to manage the visitors arriving and departing your specific office.
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5. Shortpath can also provide and install a label printer so that you can print your own visitor passes for your specific visitors.

 

 View Visitor List for specific time periods:

e).    At the bottom of the page fill in the earliest date you want to search from in the Date Field.

 

f).     Select the time period you wish to search, one day, one week, one month.

 

g).    Once you click on “find”, the Visitor List will now show you all visitors within the time frame requested.